Order Fulfillment
Nippon Express USA's order fulfillment capabilities are designed to maximize productivity, improve picking speed and accuracy and help you get more orders out to the right place at the right time. The fulfillment process is driven by state-of-the-art software systems and the latest order picking devices to include hand-held computers equipped with radio frequency connections to the main computer, as well as material handling systems and automated technology to optimize product flow. Nippon Express USA warehouse workers are trained to properly handle your specific product.

When orders are placed, the customer wants to know if the product is available and when it will be delivered. Nippon Express USA's order fulfillment solution has complete inventory visibility, a real-time available-to-promise (ATP) functionality, and sophisticated business rules that allow you to instantly offer alternative configurations and substitutions to meet customer delivery dates. The system's visibility and tracking function extend to orders, so customers can track the estimated time of delivery for every order. In most cases, these functions can be linked into your order processing system, or customers can be provided with Web access.

Nippon Express USA's order fulfillment goes well beyond simply picking and shipping product. Nippon Express USA knows that properly filling the most complex orders is about growing your business with customer service that is better than your competitor's. Superior fulfillment processes help you expanding into new markets and introduce new products.

Nippon Express USA's order fulfillment process provides the following benefits that bring value to you and your customers:

• Provides real-time visibility of inventory, orders and shipments
• Reduces order error rates
• Reduces order fulfillment costs for you and your customer
• Improves customer service levels and responsiveness
• Increases on-time delivery performance

Inventory & Asset Management
Nippon Express USA's warehouse management system provides useful operating tools for administration and to monitor inventory levels at each facility. You can immediately access information about stored goods the moment they enter the warehouse. Each pallet, carton or specified unit is scanned when it enters the warehouse. A separate inventory control sheet (ICS) is generated for each of these entries, which is viewable online. Physical inventory is taken on a regular basis dependent on the type of warehouse. Results are compared to the computer database information. When, and if, variances are detected, standard operating procedures in reconciliation functions are initiated in tandem with customer representatives immediately. Inventory item location is predetermined and designated upon item receipt at physical entry time. This control function permits optimum inventory place and location. Picking is conducted by order, and inventory records are immediately adjusted. All this information can be accessed on line, or linked to your corporate information systems (enterprise resource planning) with electronic data interchange.

Online Inventory
Nippon Express USA customers have real time visibility to their products (assets) stored at selected warehouses, order placement and distribution tasks - all viewable from any Web browser. This capability provides benefits beyond the fulfillment operations going on in the warehouse. This online inventory information provides actionable data on demand for specific products that can be used to better plan production needs, inventory location strategies and transportation schedules. Companies use this online supply chain data to better meet strategic business objectives, such as cost reduction or customer service.

This online access to inventory information and order execution event status reports allows Nippon Express USA warehouse and distribution customers to increase supply chain visibility, improve responsiveness, compress planning times and increase customer service levels. For example, armed with real-time inventory information, you can:

• Streamline receiving and shipping to facilitate cross docking and expedite back-ordered product
• Track every unit down to the lowest level of detail, including country of origin, lot number, serial number and date code
• Eliminate annual physical counts with regularly scheduled cycle counting
• Improve accuracy and reliability of demand forecasts
• Decrease excess inventory levels and stock outs