Offering customers a smooth running reverse logistics capabilities enhances satisfaction, minimizes costs and can actually increase revenue. Nippon Express USA provides a turnkey reverse logistics channel for customer returns, repairs, replacements and disposal.

A network of Nippon Express USA DCs is equipped with state-of-the-art technology that automates every step of the reverse logistics process. Nippon Express USA determines the optimal carrier for each return, ensuring the package arrives at the correct processing location to avoid double handling charges. Depending on the type of return, Nippon Express USA validates return merchandize authorization for credit, or accepts it for repair, replacement or disposal. For return items, Nippon Express USA personnel will inspect them according to strict standards and return items in good order to inventory for resale. Items that fail this inspection are disposed of according to your instructions, so they never re-enter the marketplace. Disposal methods meet the highest environmental standards. Items returned for repair or replacement are completed and quickly shipped back to customers. Nippon Express USA’s reverse logistics services minimize unauthorized returns, transportation costs and call center administrative burdens. Recovered inventory provides a new revenue stream.